Social publishing
Connect an Instagram professional account to JobBuddy
Connect the eligible account, enable Instagram Automation, and recognize connection or authorization failures. Follow the current customer-facing workflow and verify access, status, and resulting records before continuing.
Before you begin
- Audience: Company admin.
- Company-admin access
- eligible Instagram professional account and authorization
- module entitlement
- connection completed before enabling.
Company Settings → Features → Instagram Automation → Customize; My Work → Social Media (#/social-media)
Connect an Instagram professional account to JobBuddy
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Open the workspace
In JobBuddy, go to Company Settings → Features → Instagram Automation → Customize; My Work → Social Media (#/social-media).
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Confirm access and starting state
Company-admin access; eligible Instagram professional account and authorization; module entitlement; connection completed before enabling.
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Complete the main setup
Review connect flow/popup, correct account, callback success/error, enable feature only after connection, username/connection state, reconnect/disconnect consequences, permissions revoked in Meta, and security expectations.
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Review the important choices
Use the visible connection status and never share account credentials in support evidence.
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Verify the result
Connect the eligible account, enable Instagram Automation, and recognize connection or authorization failures.
Expected result: Connect the eligible account, enable Instagram Automation, and recognize connection or authorization failures.
Troubleshooting
The page, control, or action is unavailable.
Confirm the required access and starting state: Company-admin access; eligible Instagram professional account and authorization; module entitlement; connection completed before enabling.
The result is incomplete or unexpected.
Company-admin access, optional module/plan, eligible professional account, Meta authorization, encrypted credentials, and connection state are all prerequisites before generation or publishing.
The issue remains after checking the record.
Capture the exact visible error, record status, approximate time, and intended result. Give support only the minimum customer-safe evidence needed to trace the problem.
What happens next
- Connect the eligible account, enable Instagram Automation, and recognize connection or authorization failures.
- Review the resulting record, status, notifications, and related history before continuing downstream work.
- Use the related guide when the next action belongs to another JobBuddy workflow.