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Why JobBuddy sends you to Plan & Payments
Understand a payment-required redirect and restore normal portal access through the correct administrator. Follow the current customer-facing workflow and verify access, status, and resulting records before continuing.
Before you begin
- Audience: Standard user, company admin.
- Company subscription requires payment
- company-admin access is required for plan/payment actions.
Billing → Plan & Payments (#/billing); Help Center remains available at #/help
Why JobBuddy sends you to Plan & Payments
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Open the workspace
In JobBuddy, go to Billing → Plan & Payments (#/billing); Help Center remains available at #/help.
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Confirm access and starting state
Company subscription requires payment; company-admin access is required for plan/payment actions.
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Complete the main setup
Review the difference between a permission denial, disabled module, and company-level payment requirement identify the accessible exceptions
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Review the important choices
direct non-admins to a company admin avoid exposing billing details to users who cannot manage them.
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Verify the result
Understand a payment-required redirect and restore normal portal access through the correct administrator.
Expected result: Understand a payment-required redirect and restore normal portal access through the correct administrator.
Troubleshooting
The page, control, or action is unavailable.
Confirm the required access and starting state: Company subscription requires payment; company-admin access is required for plan/payment actions.
The result is incomplete or unexpected.
A subscription gate applies before feature permissions; the sidebar can still be visible while protected routes redirect; standard users cannot correct billing.
The issue remains after checking the record.
Capture the exact visible error, record status, approximate time, and intended result. Give support only the minimum customer-safe evidence needed to trace the problem.
What happens next
- Understand a payment-required redirect and restore normal portal access through the correct administrator.
- Review the resulting record, status, notifications, and related history before continuing downstream work.
- Use the related guide when the next action belongs to another JobBuddy workflow.