QuickBooks
Fix QuickBooks time preflight errors and send approved time
Select the intended pay-period entries, resolve blocking mappings/data, and export each entry once. Follow the current customer-facing workflow and verify access, status, and resulting records before continuing.
Before you begin
- Audience: Job Clock Admin, company admin, accounting manager.
- Connected QuickBooks
- company-admin time route
- eligible approved/final time
- required mappings
- unsent entries.
My Team → Time Entries (#/time-entries) → QuickBooks send/preflight controls; integration mappings under QuickBooks
Fix QuickBooks time preflight errors and send approved time
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Open the workspace
In JobBuddy, go to My Team → Time Entries (#/time-entries) → QuickBooks send/preflight controls; integration mappings under QuickBooks.
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Confirm access and starting state
Connected QuickBooks; company-admin time route; eligible approved/final time; required mappings; unsent entries.
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Complete the main setup
Review preflight groups and row errors, employee and project/customer mapping, service/Product or Service mapping, cost codes, entries without items, invalid/stale references, approval gating, partial batch behavior, retry, and proof of sent state/reference.
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Verify the result
Select the intended pay-period entries, resolve blocking mappings/data, and export each entry once.
Expected result: Select the intended pay-period entries, resolve blocking mappings/data, and export each entry once.
Troubleshooting
The page, control, or action is unavailable.
Confirm the required access and starting state: Connected QuickBooks; company-admin time route; eligible approved/final time; required mappings; unsent entries.
The result is incomplete or unexpected.
User/employee, customer/project, service item, cost code, approval state, required work item, dates, stale external references, and prior export all affect readiness.
The issue remains after checking the record.
Capture the exact visible error, record status, approximate time, and intended result. Give support only the minimum customer-safe evidence needed to trace the problem.
What happens next
- Select the intended pay-period entries, resolve blocking mappings/data, and export each entry once.
- Review the resulting record, status, notifications, and related history before continuing downstream work.
- Use the related guide when the next action belongs to another JobBuddy workflow.