Schedule and field operations
Set up location tracking for Map and Presence
Enable the correct user/device settings and understand who can see current or historical location information. Follow the current customer-facing workflow and verify access, status, and resulting records before continuing.
Before you begin
- Audience: Location Admin, Job Clock Admin, company admin.
- Track Location enabled
- device permission/connectivity
- appropriate admin role
- accessible projects/users.
- This guide does not promise access through a hidden direct route when the menu item is unavailable.
User Admin → Users → user Settings; My Team → Map (#/map) and Presence (#/presence)
Set up location tracking for Map and Presence
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Open the workspace
In JobBuddy, go to User Admin → Users → user Settings; My Team → Map (#/map) and Presence (#/presence).
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Confirm access and starting state
Track Location enabled; device permission/connectivity; appropriate admin role; accessible projects/users.
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Complete the main setup
Review consent/expectation setting, device permissions, current versus history, stale/missing points, user and project filters, geofence distinction, and least-privilege access.
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Review the important choices
Use only the visible menu entry and supported access controls; do not rely on a hidden direct route.
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Verify the result
Enable the correct user/device settings and understand who can see current or historical location information.
Expected result: Enable the correct user/device settings and understand who can see current or historical location information.
Troubleshooting
The page, control, or action is unavailable.
Confirm the required access and starting state: Track Location enabled; device permission/connectivity; appropriate admin role; accessible projects/users.
The result is incomplete or unexpected.
Per-user Track Location, device permission, Job Clock/location-admin roles, connectivity, recency, work filters, and privacy expectations all matter; menu visibility and direct-route guards are not fully aligned.
The issue remains after checking the record.
Capture the exact visible error, record status, approximate time, and intended result. Give support only the minimum customer-safe evidence needed to trace the problem.
What happens next
- Enable the correct user/device settings and understand who can see current or historical location information.
- Review the resulting record, status, notifications, and related history before continuing downstream work.
- Use the related guide when the next action belongs to another JobBuddy workflow.